What is GSM?+
GSM stands for grams per square metre — the standard unit for measuring fabric weight. It directly affects how a garment feels, drapes, and wears.
- Lightweight t-shirts — typically 120 to 160 GSM
- Standard t-shirts — usually 160 to 200 GSM
- Heavyweight t-shirts — generally 200 GSM and above
A lower GSM feels lighter and more breathable. A higher GSM feels thicker, more structured, and more durable.
What does "singles" mean in fabric?+
Singles refers to the yarn thickness used to knit the fabric. The number indicates how fine or coarse the yarn is.
Lower singles (e.g. 20s) = thicker yarn = heavier, more textured fabric
30 singles is commonly used in premium t-shirts for its soft, refined hand feel.
Do Mindful Merch garments shrink?+
We take several steps during production to minimise shrinkage. Our fabrics go through a two-stage pre-shrink process during knitting and dyeing, followed by an additional garment wash after sewing.
Because garments are dyed and washed as part of the finishing process, slight measurement variations can occur. A tolerance of up to 2cm, primarily in length, is considered normal.
Why do some garments measure slightly differently from the size guide?+
Garment dyeing and washing processes naturally affect fabric dimensions. As a general guide:
- Block colour dyed garments may measure up to 2cm longer than the size guide
- Undyed garments may measure 1–2cm shorter
- Acid wash or stonewash garments may measure slightly longer due to additional wash processes
These variations are a normal part of garment dye production.
Why can colours vary slightly between batches?+
All Mindful Merch colours are developed using Pantone colour references. However, because our garments are made using GOTS certified organic cotton and garment dyeing techniques, slight variations can occur between batches.
Natural fibres absorb dye differently depending on the cotton batch, fabric weight, dye lots, and washing processes. These subtle differences are a normal and expected part of working with natural fibres and ethical dyeing.
What is garment dyeing?+
Garment dyeing is a process where the finished garment is dyed after it has been cut and sewn — rather than dyeing the fabric first.
This technique creates richer colour depth, a softer hand feel, and a more natural lived-in look. It also means every batch may have slight variations, which is part of the character of garment dyed apparel.
What is custom made to order?+
Our Custom Made to Order service allows brands, creators, and businesses to customise Mindful Merch garments using our existing blank styles. Options include:
- Choosing your preferred garment style and fabric weight (GSM)
- Selecting a Pantone colour
- Adding screen printing or embroidery
- Custom neck labels, swing tags, and packaging
Can I change the fit or pattern in made to order?+
Our custom made to order service focuses on customising our existing Mindful Merch blanks, rather than creating entirely new garment patterns. This allows us to maintain consistent fits while giving brands flexibility to customise colours, branding, and finishing details.
Is there a minimum order quantity for custom made to order?+
Yes. Minimum order quantities apply depending on the garment and customisation required. Submit a request through our custom made to order enquiry form and our team will guide you through the process.
Do you offer wholesale or trade accounts?+
Yes. Trade accounts are available for businesses operating within industries such as screen printing, embroidery, merchandise production, promotional products, and uniform supply.
Approved trade customers receive wholesale pricing designed for businesses purchasing garments for resale or production purposes.
Who can apply for a trade account?+
Trade accounts are intended for businesses purchasing garments for commercial use. You may be eligible if you operate in:
- Printing or embroidery
- Merchandise or promotional products
- Uniforms and workwear
- Retail brand production
Proof of business or industry affiliation may be required.
When will my order be shipped?+
Orders are typically processed within 1 to 3 business days. Once dispatched, you'll receive a confirmation email with tracking details. Delivery times vary depending on your location and the shipping service selected.
Do you ship internationally?+
Yes, we ship to many international locations. Shipping rates and delivery times vary depending on destination and are calculated at checkout.
Can I track my order?+
Yes. Once your order has been dispatched you'll receive an email with tracking information so you can follow your delivery.
Do you accept returns?+
We accept returns on unworn, unwashed items in their original condition within the timeframe specified in our returns policy. Contact our team with your order details and we'll assist you through the process.
Can I exchange an item for a different size?+
If you need a different size, please contact our team and we'll do our best to assist with an exchange, subject to stock availability.
Are custom made to order items refundable?+
Custom made to order items are produced specifically for your order and are not eligible for return or exchange, unless the item arrives faulty.
How should I wash my Mindful Merch garments?+
To maintain the quality and colour of your garment:
- Cold machine wash
- Wash with similar colours
- Do not bleach
- Line dry in shade
- Avoid tumble drying where possible
- Warm iron inside out if required
Following these care instructions will help extend the life and colour of your garment.
Where are Mindful Merch garments produced?+
Mindful Merch garments are produced through our ethical production teams in Vietnam and Bangladesh. Over the past few years we've built responsible production partnerships and ensured transparency across our supply chain.
Our Vietnam team began with one maker and has grown into a skilled team producing garments in a dedicated production space. We've also established our own production unit in Bangladesh, where we continue to expand our capabilities including printing and dyeing.
What materials do you use?+
We prioritise GOTS certified organic cotton across our garments. Where possible, we aim to source Australian cotton as part of our long-term commitment to responsible material sourcing. Certified organic cotton ensures environmentally responsible farming practices and safer working conditions throughout the supply chain.
Do you knit your own fabric?+
Yes. Mindful Merch develops and produces its own fabrics for many of our garments. By controlling the fabric development stage we can ensure the quality, weight, and feel of the material meets our standards before it is cut and sewn into garments.
Why do garment dyed products sometimes look slightly different?+
Many Mindful Merch garments are garment dyed after they've been cut and sewn. This creates richer colour depth, a softer hand feel, and a natural lived-in look. Because natural fibres and washing processes are involved, slight variations in colour and finish can occur between batches — a normal and authentic part of garment dyed apparel.
Why do some garments have texture or wash variations?+
Garment washing techniques such as acid wash and stonewash are designed to create unique finishes and texture. Because these processes are applied after the garment is made, each batch can have subtle differences in colour depth, softness, and appearance. These variations are part of the character of washed garments.