Returns

 

RETURNS

 

Returns Policy

We offer customers the option to return items for an exchange or store credit if they are not fully satisfied with their purchase. Returns must be made within 10 business days from the invoice date and must include a completed returns form (see below). Failure to do so may result in the order being returned at the customer’s expense. All returned items must be unworn, with original tags attached, unless they are faulty.

For online store returns, please allow up to one week for processing from the time we receive your items. You will receive a notification email once your return has been processed. Please note that sale items are not eligible for exchange or credit. Additionally, returns on orders over $400.00 will incur a 10% restocking fee.

Faulty or Incorrect Items

If you receive faulty or incorrectly supplied items, we will cover the return shipping cost upon receiving proof and completing an inspection. Please contact our customer service team for assistance. Faulty items are eligible for an exchange, credit, or refund.

Exchanges and Returns

Please note that sale items are final and cannot be returned or exchanged, so choose carefully.

Items can be returned at the customer’s expense, and an exchange or credit will be provided. Shipping costs for exchanged items will also be the responsibility of the buyer, as we do not offer free returns.

For returning items, we recommend using Australia Post for standard items, as it offers tracking. For larger items, we suggest using Aramex or Couriers Please to ensure secure and trackable delivery.

During Sale Periods

If you need to exchange an item during a sale period (style, size, or color), we recommend placing a new order for the preferred item to avoid delays (shipping and processing can take 1-3 weeks). Then, return the original item with the exchange form, including your new order number, and we will process your original order as a refund.

Please return all items to the address provided. We strongly recommend using a tracked courier service to ensure your return is delivered safely.

Click here to download the Return Form.

MINDFUL MERCH

Attn: Returns
5/4 Vision Court
Noosaville
QLD, 4566
Australia

WHOLESALE RETURNS

At Mindful Merch, we understand that situations may arise where wholesale and trade orders may need to be returned or cancelled. However, we would like to inform our customers that any returned or cancelled orders will incur a minimum restocking fee of $35. Additionally, for orders that have a total value of more than $250, an additional 10% restocking fee will be applied.

This restocking fee is necessary to cover the expenses associated with processing returned or cancelled orders, such as the time and labour required to count and check the goods for damages, refold and repackage the items, and return them to their proper storage locations within our warehouse. It should be noted that this fee is not intended to be a penalty but rather to cover the costs associated with the processing of the return or cancellation. We apologise for any inconvenience this may cause and we appreciate your understanding in this matter.

NO RETURNS ON PRINTED ITEMS

At Mindful Merch, it is important to us that our customers are completely satisfied with their purchases. However, we would like to inform our customers that we will not be responsible for any costs associated with screen-printing or the cost of reprinting under any circumstances. It is the responsibility of the customer to thoroughly inspect all goods before any printing or embellishments are applied. Once merchandise has been re-labeled, washed, printed on, dyed or decorated, it is not eligible for return.

To ensure that you are completely satisfied with your purchase, we strongly suggest that customers take the time to personally review all orders before they are sent to the printer. This includes thoroughly reviewing the invoice for accuracy and checking that all items are as per your order. Additionally, we recommend that customers view our products in our physical showroom in Noosaville  or purchase a sample before making final orders to ensure satisfaction with their purchase and quality.

If you are arranging for the orders to be shipped directly to your printer, it is crucial that the printer double-checks the order against the accompanying packing slip in case any errors were made during the picking/packing process. If a picking error is discovered before the order is printed, we are able to make the necessary corrections, but once the goods have been printed, we are unable to exchange them.

We understand that these details may be overwhelming, but we want you to have the best experience possible with our company and we’re here to help in any way we can.