We offer exchanges or store credit on full-priced retail items if you are not fully satisfied with your purchase.

Returns must:

• Be requested within 10 business days of the invoice date
• Include a completed returns form
• Be unworn, unwashed, and in original condition with tags attached

Please also note:

• Sale items are final sale and are not eligible for return, exchange, or credit unless faulty
• Orders over $400 incur a 10% restocking fee
• Original shipping costs are non-refundable

• Purchases made under this promotion are exchange or store credit only
• Exchanges must be requested within 10 business days of invoice date
• Items must be unworn, unwashed, and returned with original tags attached
• Exchanges are subject to stock availability
• Return and re-shipping costs are the responsibility of the customer

If you receive a faulty item or an item supplied incorrectly, please contact us within 7 days of receiving your order.

To assist us, please provide:

• Your order number
• A description of the issue
• Clear supporting photos

Return shipping costs are the responsibility of the customer. Shipping costs for exchanged items are also the responsibility of the customer, as we do not offer free returns.

Recommended carriers:

• Australia Post — suitable for standard parcels
• Couriers Please — recommended for larger shipments
• Aramex — recommended for larger shipments

During sale periods, processing times may be extended.

If you wish to exchange an item during a sale period (size, style, or colour), we recommend placing a new order for the desired item to avoid delays. Once your return is received, the original order will be processed according to this policy.

Wholesale and trade orders are subject to separate conditions. Approved wholesale returns or cancellations will incur:

• A minimum $35 restocking fee
• An additional 10% restocking fee on orders over $250

Restocking fees cover the handling, inspection, repackaging, and warehousing of returned goods.

Once garments have been printed, embroidered, washed, dyed, relabelled, or decorated in any way, they are no longer eligible for return or exchange.

• Mindful Merch is not responsible for printing costs or reprinting under any circumstances
• Customers are responsible for inspecting all garments before printing or embellishment — check quantities, sizes, colours, and styles against the invoice and packing slip
• If goods are shipped directly to a printer, it is the customer's responsibility to ensure the printer checks the order before printing
• Any errors identified after printing has occurred cannot be rectified

Please return all items to the address below, with a completed returns form included in your parcel.

Download Returns Form

Fill out the form below instead of printing the returns form. We'll receive your request automatically and follow up via email within 1–2 business days.