Skip to content

Search

Cart

Name Price QTY Product image
  • :

Subtotal:
Taxes and shipping calculated at checkout
View cart
Your cart is empty

Returns

RETURNS



Our company offers the opportunity for customers to return items for exchange or credit if they are not satisfied with their purchase. It is important to note that all returns must be made within 10 business days of the invoice date, and must be accompanied by a completed returns form. Failure to do so may result in the order being returned at the customer’s own expense. All returned items must be unworn and have their original tags attached, unless the items are deemed to be faulty.

For returns made through our online store, please keep in mind that the processing time can take up to one week from the time we receive the returned items. Once your return has been processed, you will receive a notification email. It should be noted that sale items are not eligible for exchange or credit. Additionally, retail returns over $400.00 will incur a 10% restocking fee. The cost of returning any faulty or incorrectly supplied items will be reimbursed upon receipt of proof and after an inspection of goods.

If you have received faulty or incorrectly supplied items, please do not hesitate to contact us for assistance. Our customer service team will be happy to assist you and help resolve the issue.

Please return all items to the following address. We highly recommend using a tracked courier service.

Click here to download the Return Form.

MINDFUL MERCH

Attn: Returns
5/4 Vision Court
Noosaville
QLD, 4566
Australia

WHOLESALE RETURNS

At Mindful Merch, we understand that situations may arise where wholesale and trade orders may need to be returned or cancelled. However, we would like to inform our customers that any returned or cancelled orders will incur a minimum restocking fee of $35. Additionally, for orders that have a total value of more than $250, an additional 10% restocking fee will be applied.

This restocking fee is necessary to cover the expenses associated with processing returned or cancelled orders, such as the time and labour required to count and check the goods for damages, refold and repackage the items, and return them to their proper storage locations within our warehouse. It should be noted that this fee is not intended to be a penalty but rather to cover the costs associated with the processing of the return or cancellation. We apologise for any inconvenience this may cause and we appreciate your understanding in this matter.

NO RETURNS ON PRINTED ITEMS

At Mindful Merch, it is important to us that our customers are completely satisfied with their purchases. However, we would like to inform our customers that we will not be responsible for any costs associated with screen-printing or the cost of reprinting under any circumstances. It is the responsibility of the customer to thoroughly inspect all goods before any printing or embellishments are applied. Once merchandise has been re-labeled, washed, printed on, dyed or decorated, it is not eligible for return.

To ensure that you are completely satisfied with your purchase, we strongly suggest that customers take the time to personally review all orders before they are sent to the printer. This includes thoroughly reviewing the invoice for accuracy and checking that all items are as per your order. Additionally, we recommend that customers view our products in our physical showroom in Noosaville  or purchase a sample before making final orders to ensure satisfaction with their purchase and quality.

If you are arranging for the orders to be shipped directly to your printer, it is crucial that the printer double-checks the order against the accompanying packing slip in case any errors were made during the picking/packing process. If a picking error is discovered before the order is printed, we are able to make the necessary corrections, but once the goods have been printed, we are unable to exchange them.

We understand that these details may be overwhelming, but we want you to have the best experience possible with our company and we’re here to help in any way we can.

We use cookies to ensure you get the best experience on our website.