Returns
RETURNS
RETAIL RETURNS POLICY
We offer exchanges or store credit on full-priced retail items if you are not fully satisfied with your purchase.
Returns must:
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Be requested within 10 business days of the invoice date
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Include a completed returns form
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Be unworn, unwashed, and in original condition with tags attached
Returns that do not meet these conditions may be returned to the customer at their expense.
Please note:
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Sale items are final sale and are not eligible for return, exchange, or credit unless faulty
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Orders over $400 incur a 10% restocking fee
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Original shipping costs are non-refundable
Once your return is received, please allow up to 7 business days for processing. You will be notified by email once your return has been finalised.
Promotional Discounts - 3 for 90 Deal
Purchases made under this promotion are exchange or store credit only.
Exchanges must be requested within 10 business days of invoice date
Items must be unworn, unwashed, and returned with original tags attached
Exchanges are subject to stock availability
Return and re-shipping costs are the responsibility of the customer
FAULTY OR INCORRECT ITEMS
If you receive a faulty item or an item supplied incorrectly, please contact us within 7 days of receiving your order.
To assist us, please provide:
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Your order number
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A description of the issue
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Clear supporting photos
Once assessed, faulty items are eligible for a repair, replacement, store credit, or refund in line with Australian Consumer Law.
Where a fault is confirmed, Mindful Merch will cover reasonable return shipping costs.
EXCHANGES & RETURN SHIPPING
Return shipping costs are the responsibility of the customer. Shipping costs for exchanged items are also the responsibility of the customer, as we do not offer free returns.
We strongly recommend using a tracked shipping service. Australia Post is suitable for standard parcels. For larger shipments, we recommend Couriers Please or Aramex.
Mindful Merch is not responsible for lost return parcels.
SALE PERIOD RETURNS
During sale periods, processing times may be extended.
If you wish to exchange an item during a sale period (size, style, or colour), we recommend placing a new order for the desired item to avoid delays. Once your return is received, the original order will be processed according to this policy.
Items marked FINAL SALE are not eligible for return, exchange, or refund unless faulty.
RETURN ADDRESS
Please return all items to the address provided below:
Mindful Merch
Attn: Returns
3/1 Taylor Court
Cooroy QLD 4563
Australia
Click here to download the Returns Form
WHOLESALE RETURNS
Wholesale and trade orders are subject to separate conditions.
Approved wholesale returns or cancellations will incur:
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A minimum $35 restocking fee, and
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An additional 10% restocking fee on orders over $250
Restocking fees cover the handling, inspection, repackaging, and warehousing of returned goods.
Wholesale orders that have been produced, packed, or dispatched may not be eligible for cancellation.
NO RETURNS ON PRINTED OR DECORATED ITEMS
Once garments have been:
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Printed
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Embroidered
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Washed
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Dyed
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Relabelled
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Decorated in any way
They are no longer eligible for return or exchange.
Mindful Merch is not responsible for printing costs or reprinting under any circumstances.
Customers are responsible for inspecting all garments before printing or embellishment. This includes checking quantities, sizes, colours, and styles against the invoice and packing slip.
If goods are shipped directly to a printer, it is the customer’s responsibility to ensure the printer checks the order before printing. Any errors identified after printing has occurred cannot be rectified.
We recommend visiting our showroom or purchasing samples prior to placing large or printed orders.